Return policy

Order Cancellation

Before the end of the Kickstarter campaign, you can directly cancel your order. If the product has already been shipped, please follow the return process upon receiving the product. If the order is canceled within 24 hours, no fees will be charged. For orders canceled after 24 hours, a refund transaction fee will be incurred. The specific fees are as follows:

4.4% PayPal transfer fee + 5% Kickstarter platform transaction fee

Others

Shipping costs for products sent to the service center for after-sales support must be covered by the user, while the expenses for returning the product to the user after repair will be borne by Nuvy. For international shipments, user must obtain approval from Nuvy, and any related customs duties and clearance fees will be the responsibility of the user.

If a loss results from the user providing an incorrect delivery address or if the recipient refuses acceptance, the customer will bear the cost.

To protect user rights, it is recommended that the user inspect the product for any shipping damages upon receipt. Should there be any packaging anomalies, contact Nuvy within 24 hours. For defects, material, or manufacturing flaws, report within 7 days of receipt. Failure to report within this timeframe will assume the product is in good condition and working as intended.

If the product returned for warranty cannot be delivered due to being uncontactable or reasons attributable to the user, it will be sent back to Nuvy and enter a 30-day storage period starting from the date of return. After this period, additional storage service fees will be incurred.